I am writing to you with regards to the tour to Jerusalem that you organised in April 2017 and of my personal experiences of the tour.
The flight was 4/5 hours long and hassle free. The immigration and custom at Tel Aviv was not as bad as expected, the transport was waiting even though it took sometime to clear all the checking at the airport.
When we got to the hotel Hashemi in Jerusalem I was given a key to a room that was already occupied, staff apologised and we got another room, honest mistake and no issues from us. The room and bathroom were small and quite basic but that did not really bother us too much, bed and pillows were comfortable there was also a/c/ heat so we slept well, room got cleaned every day without being asked, overall hotel was clean and bright, centrally located for our needs and only about a 10 min walk to the Al Aqsa mosque , close to all shops and amenities, staff friendly and spoke English. The breakfast did not have too many varieties but they did make omelettes to order which was good and so we we enjoyed what there was on offer, the dinner was good and varied every night of our stay, overall the staff were very helpful and did try to accomodate our needs and requests. We all enjoyed the 2 days of tours and got to know the rest of the group very well who were all a very friendly and happy bunch and we all looked out for each other if any problems arose so a big thank you to the rest of our group if you get to read my comments.
Lastly a big thanks to the organisers of the tour, obviously a lot of thought , time, patience and planning goes into organising such a trip but you guys did an excellent job in keeping it all together and making it such a success.
To sum up Salma and I both enjoyed ourselves and if ever we get a chance to go again or recommend other people to go then we certainly would do so. Thank you.